Terms & conditions
of The Clinic Room & Your appointment
Please read these terms and conditions carefully and familiarise yourself with these updated protocols.
Entering The Fitness Collective:
When you arrive at The Fitness Collective, please ring the buzzer on the left hand side of the double doors. We ask that you do not arrive at The Fitness Collective more than 5 minutes before your appointment start time. If you do arrive earlier, please wait outside and only buzz up 5 minutes before your appointment. You will not be permitted entry to the building until this time.
-
Please make your way upstairs, on the first-floor windowsill you will find some hand sanitiser, please use this on your way in and way out, or if you have your own, even better. Continue up the stairs and we shall meet you on the second floor.
-
Our bathroom and toilets are open for use and are cleaned on a regular basis. Please do let us know if you wish to use these facilities.
The Clinic Room & Your Appointment
The Clinic Room will be thoroughly cleaned before and after every appointment. This includes all commonly touched surfaces, the plinth, and our equipment. This will be documented every time and every day. Our plinth is covered with a wipeable PVC cover and we will be using our couch roll as usual. We have replaced our pillows with waterproof and wipeable pillows.
-
The Clinic Room is well ventilated, and we shall try to keep the window open where possible.
-
There will be hand sanitiser on the desk that we also ask you to use upon entrance to The Clinic Room, throughout your appointment and upon leaving. There will be one chair for you to sit on and also place any personal items on, please keep this to a bare minimum.
-
We ask that you come to your appointment alone. A parent, carer or guardian may be allowed with clearance from your Therapist.
-
Full payment is due at the end of your appointment, card payment is preferred, and we can accept contactless payment, but cash is also accepted. Our card machine is cleaned between every use.
Your Therapist:
We will be thoroughly washing our hands before and after your appointment and we will be using hand sanitiser throughout. Our uniform will be laundered every day.
-
At any point before, during or after your appointment you have any concerns about our new procedures, please do let us know.